We want every client to be happy with their work, so every package includes revision rounds. This page explains what happens if something is not right.
Revisions
Each package lists its revision rounds on the pricing page. Send your feedback in one consolidated message per round and we will update the work within the agreed scope. Most concerns are solved in the first revision.
Cancelling before work starts
If you cancel before we have started your order, you receive a full refund of the amount paid, minus any payment-processing charges we could not recover.
Cancelling after work has started
If work has started, we refund the part of the order that has not been delivered, based on the stage reached. Delivered drafts, completed sessions and work already used are not refundable.
When refunds do not apply
- When the outcome depends on third parties, such as employers' hiring decisions, interview invitations or visa decisions
- When the order was delivered as agreed and revisions were not requested within the support period
- When work stopped because inaccurate or false information was provided
How refunds are paid
Approved refunds are sent through the original payment method where possible, usually within 7 working days. To request a revision or refund, message us on WhatsApp or email with your order number.